Client Stories

“I no longer invest time in solving IT issues”

In 2007, we made a decision to move from an individual to a company for IT support. A Better Tech Support was recommended to us by another business that they had been supporting for 15 years. We met with them and became convinced that they would be a professional, trusted advisor in addressing business challenges, software applications and networking. They have exceeded our expectations. They have helped us integrate an acquisition, negotiated an application license at a $16,000 savings, managed the implementation of a new telephone service and provided great routine IT support. Today, our employees know that they are always there to provide support and project services as a member of our team.

Personally, before A Better Tech Support became involved, I was frequently troubled by untimely and incomplete IT support. This took time away from my earning profits for my company. Today, I am not stressed by IT issues! I highly recommend A Better Tech Support to another company or business owner – they take care of IT support issues and projects.

Philip W. Garrott, An Owner & President
Pinnacle Truck and Trailer Sales, LLC: Nashville, TN & West Memphis, AR

“We jointly built our infrastructure from scratch”

In mid 2000s, we launched a cultural revolution in our 100+ year old family business. To support it we needed to dramatically upgrade our IT systems. We only had non-networked PCs and needed to install networks, servers, MS exchange and thin client support. From the first sales call, A Better Tech Support proposed solutions that were cost effective and, unlike competitors, did not try to sell us technology we did not need. We choose them because of their competence and a belief that they were trustworthy. The project was completed on-time and for the cost they quoted.

Based on that first project experience, we have since engaged them to provide operational support and telephone equipment / broadband and implement our major auto plant construction site and new software applications. They have proven to be as concerned with every dollar we spend as we are! The IT solutions they have implemented have also improved our ability to serve our customers. I am pleased to recommend A Better Tech Support to my friends and business associates.

Jim Hangstefer, System Administrator
Walter A Wood Company: Chattanooga, TN; Smyrna, TN & Major Auto Plant Construction Site, TN

“Every technician knows our implementation”

We have a 15+ year relationship with A Better Tech Support. IT support is critical to us because every task we do requires IT systems: customer service, truck service and maintenance, warranty history, repair history, parts inventory control, sales, truck inventory, inter-site communication. All of our devices and systems must work correctly, ANY IT issue can shut us down. We continue to rely on them because we do not have internal IT competency or available time. They ensure that their entire staff is acquainted with our installation. Other support companies I have worked with will provide a technician who is not familiar with our implementation and we must train that technician on every issue.

This is not the case with A Better Tech Support! We are no longer concerned about IT related issues and those issues are no longer on my plate. I can turn them over to A Better Tech Support with confidence that project and support work will be done professionally which reduces my stress and frees me to focus on tasks which improve company profitability. I would strongly and have recommended them to other companies.

Ryan Donald, Mack of Nashville Service Manager (with corporate wide IT responsibility)
McMahon Truck Group: Nashville, TN; Charlotte, NC; Rock Hill, NC.